Professional Development & Account Management

  • November 08, 2018
  • 9:00 AM - 3:30 PM
  • IIAM Headquarters
  • 0


(depends on selected options)

Base fee:
  • **Membership will be verified**

Registration is closed
        Professional Development & Account Management             

Presented By: Shelley Arnold, CPCU, ACSR, AAI, AINS, AU


Increase value to your agency and producers with a solid understanding of how to build and retain customer relationships.

Topics Discussed:

  • Customer service and its impact
  • Professional image and office
  • Professional communication
  • Account management and company relations    


Date: November 8, 2018

Time: 9AM-3:30PM

CE: 6 P/C

Location: IIAMD Headquarters

2408 Peppermill Dr., Ste A; Glen Burnie, MD. 21061

Course Material: Textbook and handouts (All course material is handed out the day of class)

If you are taking the course as part of the ACSR designation and wish to have the book mailed to you in advance, there will be a $5 fee added to your registration. If you choose to have it mailed you will receive the book 3 weeks prior to the start of the course.

Additional Information:

  • If you are taking this course towards the ACSR designation, testing will take place immediately following the course. You will have one hour to complete the exam.

More information regarding the ACSR program can be found on our website at

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