PERSONAL ACSR LINES PROGRAM
ACSR 1 - Homeowners Insurance
Increase value to your agency with a strong understanding of the property and liability coverages that properly protect your customers.
Þ Homeowners Policy Components and Section I - Property Coverages
Þ Additional Coverages, Perils, Exclusions, and Conditions
Þ Section II - Liability Coverages, and Section I and II Conditions
ACSR 2 - Personal Automobile
Develop the decision-making and problem-solving skills needed to recommend coverages that properly protect an individual’s automobile from loss.
Þ Liability, Medical Payments, and Uninsured Motorists Coverage
Þ Physical Damage, Insured Duties and Endorsements
ACSR 3 - Personal Lines Related Coverages
Improve your customers’ experiences with an enhanced ability to accurately identify and assess personal loss exposures.
Þ Dwelling and Mobile Home
Þ Flood, FAIR, Beachfront, and Windstorm Programs
Þ Inland Marine, Watercraft, Umbrella, and Underwriting
ACSR 4 - Agency Errors and Omissions
Support your agency’s profitability by accurately identifying and assessing errors and omissions risks.
Þ Defining agency E&O basics
Þ Handling new business to minimize agency E&O
Þ Handling existing business to control agency E&O
Þ Servicing business to avoid E&O losses
ACSR 5 - Professional Development & Account Management
Increase value to your agency and producers with a solid understanding of how to build and retain customer relationships.
Þ Customer service and its impact
Þ Professional image and office
Þ Professional communication
Þ Account management and company relations
311 - Ethical Guidelines for Insurance professionalsEstablish a practical ethical decision-making framework for any property/casualty insurance or risk management insurance career
Þ Insurance professionals and high ethical standards
Þ Ethical responsibility to groups
Þ Ethical dilemmas
Þ Ethical theories and decision-making tools
Þ Barriers to ethical decision-making