PERSONAL ACSR LINES PROGRAM

ACSR 1 - Homeowners Insurance

Increase value to your agency with a strong understanding of the property and liability coverages that properly protect your customers.

Topics Discussed:

Þ Homeowners Policy Components and Section I - Property Coverages

Þ Additional Coverages, Perils, Exclusions, and Conditions

Þ Section II - Liability Coverages, and Section I and II Conditions

Þ Endorsements


ACSR 2 - Personal Automobile

Develop the decision-making and problem-solving skills needed to recommend coverages that properly protect an individual’s automobile from loss.

Topics Discussed:

Þ Liability, Medical Payments, and Uninsured Motorists Coverage

Þ Physical Damage, Insured Duties and Endorsements



ACSR 3 - Personal Lines Related Coverages

Improve your customers’ experiences with an enhanced ability to accurately identify and assess personal loss exposures.

Topics Discussed:

Þ Dwelling and Mobile Home

Þ Flood, FAIR, Beachfront, and Windstorm Programs

Þ Inland Marine, Watercraft, Umbrella, and Underwriting



 ACSR 4 - Agency Errors and Omissions

Support your agency’s profitability by accurately identifying and assessing errors and omissions risks.

Topics Discussed:

Þ Defining agency E&O basics

Þ Handling new business to minimize agency E&O

Þ Handling existing business to control agency E&O

Þ Servicing business to avoid E&O losses


ACSR 4 Schedule


Topics Discussed:

ACSR 5 - Professional Development & Account Management

Increase value to your agency and producers with a solid understanding of how to build and retain customer relationships.

Topics Discussed:

Þ Customer service and its impact

Þ Professional image and office

Þ Professional communication

Þ Account management and company relations



311 - Ethical Guidelines for Insurance professionals

Establish a practical ethical decision-making framework for any property/casualty insurance or risk management insurance career

Topics Discussed:

Þ Professionalism

Þ Insurance professionals and high ethical standards

Þ Ethical responsibility to groups

Þ Ethical dilemmas

Þ Ethical theories and decision-making tools

Þ Barriers to ethical decision-making



Individual Course Fees

ACSR modules 1-5

Members: $100

Nonmembers: $150


Ethics 311

Members: $30

Nonmembers: $90






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