Agency Management Tools and Processes

  • December 13, 2018
  • 9:00 AM - 4:30 PM
  • IIAM Headquarters
  • 24


(depends on selected options)

Base fee:
  • **Membership will be verified**


Principles of Agency Management

Presented by: Nancy Nicklow, CPCU, AAI

Topics Discussed:

  • Managing Agency Information Technology
  • Agency Customer Service Management
  • Agency Financial Management

Date: December 13, 2018

Time: 9AM-4:30PM

CE: 7 P/C

Location: IIAMD Headquarters

2408 Peppermill Dr., Ste A; Glen Burnie, MD. 21061

Course Material: Textbook and handouts (All course material is handed out the day of class)

If you are taking the course as part of the AAI designation and wish to have the book sent to you in advance there will be a $5 charge added to your registration. If you choose to have it mailed you will receive the book 3 weeks prior to the start of the course.

Additional Information:

  • If you are taking this course towards the AAI designation, testing will take place immediately following the course. You will have one hour to complete the exam.

More information regarding the AAI program can be found on our website at

Powered by Wild Apricot Membership Software