Special Pricing for the ACSR Program

IIA of Maryland is very proud to be a provider of The Institutes' Accredited Customer Service Representative (ACSR) Program. 

Please Note: The special program pricing is only for those individuals who wish to earn their ACSR designation. You are certainly welcome to take the ACSR courses to obtain your CE credits, however, in that case you must register for a course individually.


ACSR Program Information

Course Times: ACSR 1 (9am-1pm); ACSR 2-9 (9am-3:30pm)

Location: IIAMD Headquarters: 2408 Peppermill Dr., Ste A; Glen Burnie, MD. 21061

Course Material: All students who register for the ACSR Program will receive their textbook in advance of the course.

CE: All ACSR modules are approved for MD CE credits

Program Fee:

Members: Personal Lines - $400/Commercial Lines - $500

Nonmembers: Personal Lines - $650/Commercial Lines - $800

(Fee includes  textbook for each course, handouts, exam for each course and submission of CE credits for each course)

Requirements: All those that register for the program are required to take the ACSR exam immediately following each course.

Additional Program Information:

  • Registration for the ACSR Program is for ONE individual only. 
  • The textbook for the first course will be mailed out prior to the start of the course.
  • ACSR exams are given immediately following the course. Students have one hour to complete the exam.
  • If during the program a student misses a course for any reason, they will be permitted to self-study and complete the exam. They CANNOT transfer to another course.

Program Dates

2018 ACSR Program Schedule


ACSR 1 - February 13

ACSR 2 - April 25

ACSR 3 - June 13

ACSR 4 - September 6

ACSR 5 - November 8

Ethics 311 - To be completed online at www.TheInstitutes.org.


ACSR 6 – January 17

ACSR 7 – March 13

ACSR 8 – May 16

ACSR 9 – July 18

ACSR 4 - September 6

ACSR 5 - November 8

Ethics 311 - To be completed online at www.TheInstitutes.org.

ACSR Program Registration


Personal Lines - February 10th 

Commercial Lines - CLOSED

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